Please be advised that this (survey) is not a scientific study. Rank given below is on a scale of 1 to 5 (Strongly agree = 5, Agree = 4, Neutral = 3, Disagree = 2, Strongly disagree = 1)
Rank of a statement in a descending order:
1. Financial disclosure was made before the process began: 4.41
2. Social worker that our agency sent met our expectations: 4.41
3. Agency followed superior work ethics throughout the process: 4.12
4. Agency’s post-adoption services are supportive and meaningful: 4.07
5. Agency’s pre-adoption services were adequate and helpful: 4.04
6. Agency staff knowledge on the topic of adoption is adequate: 4.04
7. My over all experience with the agency, met my expectations: 4.02
8. Assisted in timely completion of paper work: 3.85
9. Their channel of communication is open and adequate: 3.73
10. After the referral, I had frequent updates on my child’s status: 3.42
Totally we had 42 respondents participated in this survey and few have chosen not to vote on certain questions.
Lowest score any statement on the survey received was 3.42. Personally, I feel anything that is above 4 is “job well done” and anything between 3 - 4 is “room to grow”.
My thoughts:
A statement that received the highest rank ("financial disclosure was made before the process began") is relatively easy to do. As many adoptive families are increasingly becoming empowered with information, adoption agencies are openly coming forward with financial disclosure on their web sites or giving break down costs on a sheet of paper. Another statement that shared the highest rank ("Social worker that our agency sent met our expectations") certainly presents the adoption agencies in good light. Although the social worker is not under their control when they are doing the home study, still they have received the highest rank probably because of their high standard of expectations.
A statement that received the lowest rank ("after referral, I had frequent updates on my child’s status") is the one that foreign adoption agencies have very little control on but that is no comfort to a waiting adoptive family.
Last three questions are to assess the perception of adoption agencies EFFORT during the adoption process. Effort involves time (for example taking time to attend/ return phone calls), talent (for example knowing exactly what information to give when adoptive families are in need) and treasure (for example spending reasonable amount of money in sincere spirit to expedite the process or finding creative ways to obtain updates on a waiting child).
I hope you've enjoyed reading my thoughts, do you have any comments on this survey? Feel free to write in the 'comments' section below.
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